Returns are accepted for non-perishable items (i.e., books, lavender products, shirts) within 14 days of the receipt of your order. Items must be unused and packaging unopened. An original receipt or gift receipt is required.

The customer is responsible for any return shipping charges.

Original shipping charges are not refundable.

To submit a return, please contact us by email at pepperharrowfarm@gmail.com. Include your name, order number, list of item(s) you would like to return.

We want you to be happy with your purchase and deliver only top-quality wreaths to our customers.

Please find details regarding wreath care instructions here.

Due to the perishable nature of our wreaths, there are NO REFUNDS if an alternative ship date is requested after purchase.

All claims for damage to perishable items must be made within 8 hours of receiving the order.

To submit a refund request, please contact us by email at pepperharrowfarm@gmail.com. Include your name, order number,nand any photos/videos you have of the wreath and/or damage to packaging. No credits will be issued without photographs or video of the flowers or wreath, box or packaging damage.

If your seeds do not perform after following our seed starting instructions, please contact us immediately and we will send you replacement seeds if available, or issue a refund the purchase price. This guarantee is limited to the purchase price of the seed only; shipping costs are non-refundable. PepperHarrow is not liable for any damage or loss resulting from crop failure. Reports must be made within 2 weeks of discovering the problem and within 1 year of purchase.

To submit a replacement request, please contact us by email at pepperharrowfarm@gmail.com. Include your name, order number, and any photos/videos you have of the seeds/seedlings. No replacements will be sent without photographs or video of the seeds failure.

If items are damaged in transit or you receive an incorrect order, please contact us and we will replace them.

Due to the custom nature, our tools, supplies, and books are non-refundable unless your order arrives damaged or incorrect.

We guarantee that our dahlia tubers will be shipped out in a healthy and growth-ready condition with a visible eye. However, if your tubers suffer damage or breakage during shipping, we request that you send us a photo of the damage and notify us by email within 7 days of receiving your shipment. Anything reported past this timeframe will not be considered for refund or replacement.

Depending on the availability of stock, we will either offer a replacement plant or a refund.

We actively practice “when in doubt, throw it out” for any plants that looked suspicious of disease during the growing season, or tubers that looked suspicious during dahlia tuber dividing. However, if you have reason to believe that a virus is present and wish to request a refund, we kindly ask that you furnish us with evidence of a positive virus test result within 30 days of receiving your plant.

We do not refund for poor tuber production from our dahlia tubers. Tuber production will vary from variety to variety and will also be dependent on weather and other growing conditions.

Our dahlia tubers will be sent out true to variety. Although, occassionally mistakes can be made. If you suspect a mislabel, please contact us via email and send a photo and order number so that we may address your issue. A refund or replacement may be made.

If a digital course booking is cancelled within 14 calendar days of receiving an order confirmation and before the start of the course, without providing any reason, you are entitled to a full refund of the price paid. However, if a digital course if entered, viewed or completed, a refund is not available for any reason.